SHIPPING COSTS
- By selling valuable products we ship only with reliable couriers and we ensure the goods so our Customers are sure not to have any kind of problem, for this reason we do not turn to cheap and poor quality shippers, or postal system, with the risk of delays or loss of packages
- Our service includes insurance, tracking via sms and e-mail, at least two delivery attempts, telephone call, the possibility of to demand the delivery at a collection point or in storage, assistance and help to the Customer in case of any problem
- Shipping costs are displayed automatically during the shopping process in the cart after entering the complete address
- The dispatch is made in the times described in the detail of each product and must be added those for delivery highlighted on this page
- Free shipping will be sent with standard service
- The tracking number is sent by e-mail on the day of dispatch
- Internal logistics service owned by us, all products leave directly from our headquarter in Alessandria, Italy, to guarantee a professional and quickly service; for these reasons we do not carry out drop shipping, sales through marketplaces and we do not rely on external logistics services
DELIVERY INFORMATIONS
- The signature on delivery is mandatory, it is preferable to leave us an address where there is always someone to collect the order, even at work
- It is not possible to change delivery address after departure of order, the cost of the change of address will be charged to the Customer
- Outside the European Union customs may require import taxes that are charged to the customer, check the costs with your local custom office
- Delivery times are indicative and not binding, due to force majeure or to locations difficult to reach may be slightly delayed
- Italy from 7 €
- European Union from 13 €
- Europe Extra EU from 14 €
- Canada & United States from 19 €
- Rest of the World from 22 €
Shipping Times
- Shipping times are estimated for all orders containing only available products
- The shipment is made immediately if the order arrives before 16:00 (italian time)
- If the order is placed after 16:00 it will be shipped the next working day after the purchase
- If the order contains at least one product to be customized with number and/or name it will be shipped the next working day
- If the order contains at least one product on pre-order the shipping times shown must be added to the arrival times of the item
- Orders with pre-order products are shipped when the item with the longest waiting times is back in stock
- The shipping times of pre-order products are highlighted in the detail of each item by choosing the size
- The tracking will be sent to you by e-mail and sms when the order is entrusted to the courier
Delivery Times
- Italy
Express Courier – Delivery in 1/2 working days
Standard Courier – Delivery in 3/4 working day - Europe
Express Courier – Delivery in 1/2 working days
Standard Courier – Delivery in 5/6 working days - North America
Express Courier – Delivery in 1/2 working days
Standard Courier – Delivery in 5/6 working days - Rest of the World
Express Courier – Delivery in 3/4 working days
- Estimated delivery times if the order contains only available products
- If the order contains at least one pre-order product, the delivery times shown must be added to the arrival times of the item
- Orders with pre-order products are shipped when the item with the longest waiting times is back in stock
Collection Point
- You can’t receive shipment at home or workplace?
- Insert the country, the location and the postal code in the cart and find out which courier will deliver the order to you
- Choose the courier pick-up point that is most convenient for you from the options below
- Enter the company name and address of the courier collection point on the payment page under “ship to a different address”
- The shipment will be redirected to the chosen pick-up point, you will be notified of its arrival and you can collect it at your convenience
- The service is not available for all locations, the collection points may be too far away and consequently home or workplace delivery is convenient
